Internet banking, also known as online banking, e-banking, or virtual banking, refers to the use of the internet to conduct banking transactions. It allows customers to manage their bank accounts, conduct financial transactions, and access a variety of banking services through the bank’s website or a mobile application.
Key Features of Internet Banking
Account Management:
- Account Information: View account balances, transaction history, and account statements.
- Fund Transfers: Transfer funds between accounts, both within the same bank and to other banks.
- Bill Payments: Pay utility bills, credit card bills, and other recurring expenses.
Investment Services:
- Fixed Deposits: Open and manage fixed deposits online.
- Mutual Funds: Invest in mutual funds and track their performance.
- Loans: Apply for loans and view loan statements.
Customer Service:
- Account Support: Resolve queries and issues related to accounts.
- Cheque Book Requests: Order cheque books online.
- Stop Payments: Stop payments on issued cheques.
Security Features:
- Two-Factor Authentication (2FA): Adds an extra layer of security by requiring two forms of verification.
- Secure Socket Layer (SSL) Encryption: Ensures that data transmitted between the user and the bank is encrypted.
- Automatic Logout: Automatically logs out users after a period of inactivity.
Benefits of Internet Banking
Convenience:
- Access banking services 24/7 from anywhere with an internet connection.
- No need to visit a physical bank branch for routine transactions.
Time-Saving:
- Quick and easy transactions without waiting in lines.
- Immediate access to account information and transaction history.
Cost-Effective:
- Reduces the need for paper statements and postage.
- Often includes lower fees for online transactions compared to traditional banking.
Enhanced Financial Management:
- Tools and features for budgeting and tracking spending.
- Alerts and notifications for account activities and due payments.